We offer on-line support for many of the technical issues that may arise from our service. These include:

• Ordering a hosting plan, extra or web design service.
• We PAY YOU scheme.
• Domain names.
• Setting up email.
• FTP access.
• Programming and scripting.
• ODBC connections.
• Frontpage support.

The on-line support comes in two forms:

• FAQ Pages (Frequently Asked Questions) - concise question and answer statements.
• Knowledge Base - more extensive articles covering major topics.

Additionally, we provide a trace route utility to show the speed of the internet connection from your website hosted with us to your browser or any other IP address. You can use this facility to determine where any potential connection bottlenecks are occurring.

In the event that your question or problem cannot be addressed using our on-line support, we offer a technical support service when you email us at support@my-webspace.com.